Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods and services are exempt from being returned. Digital products, such as eBooks, audiobooks, and software, cannot be returned once downloaded or accessed. We also do not accept returns for perishable goods, intimate or sanitary items, hazardous materials, or flammable liquids and gases.
Additional Non-Returnable Items
- Gift cards
- Downloadable digital products (eBooks, audiobooks, and software)
- Completed services or consultations
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless explicitly directed to do so.
Partial Refund Situations
There are certain situations where only partial refunds are granted:
- Physical Books with obvious signs of use (physical books comes with 3 Day return policy)
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error (for return Video & images Prof required, please make video of product unboxing).
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3 working days.
Digital Product Refunds
Refunds for digital products, such as eBooks, audiobooks, and software, are only available if the product is defective or inaccessible due to technical issues caused by us. Please contact us at support@clienz.in for assistance.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve completed these steps and still have not received your refund, please contact us at support@clienz.in.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@clienz.in
Services Refunds
Refunds for services will be considered on a case-by-case basis and may depend on the nature of the service and its completion status. Please contact us at support@clienz.in to discuss your specific situation.
Shipping Returns
To return your physical product, please mail it to:
{Shipping partner will collect}
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds and returns, please contact us at support@clienz.in.