Effective Date: 25/01/2025
Welcome to ClienZ & Digital ClienZ (“we,” “our,” or “us”). By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree to these terms, please do not use our website.
1. General Information
1.1 These Terms and Conditions govern your use of our e-commerce platform, including purchasing eBooks, software, physical products, and services.
1.2 By accessing our website, you confirm that you are at least 18 years of age or have parental/guardian consent to use our services.
2. Products and Services
2.1 We offer a range of products and services, including but not limited to:
- eBooks (digital downloads)
- Software (licenses and digital downloads)
- Physical products (shipped to your address)
- Services (consultations, workshops, etc.)
2.2 All products and services are subject to availability, and we reserve the right to modify, replace, or discontinue any item without prior notice.
3. User Accounts
3.1 To make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials.
3.2 You agree to provide accurate and complete information when creating an account or placing an order.
4. Pricing and Payment
4.1 All prices are listed in INR and include applicable taxes unless stated otherwise.
4.2 We accept multiple payment methods, including credit/debit cards, UPI, and digital wallets.
4.3 Payments are processed securely. We do not store your payment information.
5. Shipping and Delivery (For Physical Products)
5.1 We aim to ship physical products within 10 business days of receiving your order. Delivery timelines may vary based on your location.
5.2 You are responsible for providing accurate shipping information.
5.3 Delays due to unforeseen circumstances (e.g., weather, customs) are not our responsibility.
6. Refunds and Returns
6.1 Digital Products: Due to the nature of eBooks and software, all digital product sales are final, and no refunds will be issued.
6.2 Physical Products: Returns are accepted within 7 days of delivery for unused, unopened items. Return shipping costs may apply.
6.3 Services: Refund policies for services will be communicated prior to purchase.
7. Intellectual Property
7.1 All content on our website, including text, images, designs, and software, is the property of ClienZ or its licensors.
7.2 You may not reproduce, distribute, or use our content without explicit written permission.
8. User Conduct
8.1 You agree not to engage in any unlawful, abusive, or harmful activity while using our website.
8.2 Any misuse of our platform may result in account suspension or termination.
9. Limitation of Liability
9.1 We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
9.2 Our liability is limited to the amount paid for the product or service in question.
10. Privacy Policy
10.1 Your use of our website is also governed by our Privacy Policy.
11. Governing Law
11.1 These Terms and Conditions are governed by the laws of India, and any disputes will be resolved in the courts of Jaipur.
12. Changes to Terms
12.1 We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.
12.2 It is your responsibility to review these terms regularly.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at: Email: Support@clienz.in